If you wish to get in touch with us for any reason at all we have multiple options depending on the query you may have. The quickest way to contact us via our contact formor alternatively firstname.lastname@example.org
Our checkout process is designed to catch credit card fraud and other various suspicious activity. This problem is generally attributed to a failure of passing our security checks. Please contact us if you have encountered this issue.
We have received and processed your payment. At this stage we have sent your order to the delivery office and it will be on its way to you very soon. Please visit our shipping page for full details on order and shipping scheduling.
We are very quick at processing all orders, however if your status has not been changed to 'fulfilled' then there is still a chance we can amend your order. Please contact us to fill out a change request.
A tracking number will be generated and emailed to the address provided on checkout once it has been cleared for departure. Please be patient as this can take from 24-96 hours after your order has been placed. You will be able to track the most recently posted location of your order via the tracking link within this email by visiting our tracking page.
If the tracking information hasn't updated as you may have expected it simply means there has not been any updates to post. Tracking updates are posted as it reaches each waypoint while on its way to your destination. Unfortunately, we will be unable to trace your package until arrival at your destination and our customer service team will not be able to provide any further information. However by contacting the carrier listed on your tracking information you may be able to find out more information.
Please view your tracking information via the link that was emailed to you upon ordering. While we are happy with our shipping provider we appreciate it is possible for a mistake to be made. If you have not received your order after 30 business days from the export date we will presume that the package has been lost and you will then be allowed to submit a request for a reshipment or refund via customer services.